Payment Gateways summary

When a donor submits one of your donation pages, the secure payment information is submitted to a ‘payment gateway’. These gateways authorize the payments, process the funds, and feed back transaction details to Engaging Networks.

Overview

This document will highlight some key differences between each of the payment gateways we integrate with, so help you decide which you would like to use for your fundraising pages. It won’t cover transaction fees or costs and it won’t take into account the different requirements each gateway has for organizations wishing to use it.

An important point to bear in mind is that choosing, applying for, setting up and testing your payment gateway can be a time-consuming process: it generally takes a lot longer than setting up the page itself. Therefore, be sure to build in plenty of contingency into your schedule for this.

The restrictions detailed below are imposed by the individual gateways, not the Engaging Networks software.

Links to setup instructions on each gateway are linked at the end.

How does Engaging Networks integrate with a gateway?

We don’t store sensitive credit card details ourselves. When a supporter fills in those fields on the form, we pass those details off to a payment gateway. They then process the payment, debit the donor and credit your account with them.

Recurring payments

Some gateways can manage recurring payments. Below is a table detailing what recurring payment options are available for each gateway. For each one, the options are:

Standard: Recurring payments are supported, and managed in Engaging Networks. This means that when the first payment goes through, Engaging Networks receives a reference code for that series of recurring payments. The schedule is set up in our system, and based on that we trigger the future payments by passing the reference code to the gateway again. You can edit, cancel and pause recurring payments in manage supporters

Gateway managed: In this case, recurring payments are supported, but they are managed by the gateway and not Engaging Networks. On page submission, Engaging Networks send the amount and schedule details to the gateway. You will be unable to subsequently change or stop the recurring payments details in Engaging Networks – you’ll need to do it in the gateway.

PDD (paperless direct debit): PDD is based on bank account details rather than credit or debit card details. Setting up a PDD authorises the donor’s bank to make a regular transfer directly based on the schedule submitted.

None: Recurring payments are not supported.

Gateway Recurring options
IATS Standard and/or ACH
Moneris (eSelect) Gateway managed
Moneris (vault) Standard
PayPal Express Checkout Standard
PayPal Payments Pro Standard
RSM2000 Standard and/or PDD
Paysafe Standard and/or PDD/SEPA*
Payflow Pro Standard
Stripe Standard
Vantiv Standard
Worldpay Standard
ACI Standard and/or ACH

Credit/Debit Card Payment Types Accepted

Gateway American Express Visa Mastercard Maestro Carte Bancaire Carte Bleue Diners Laser card Discover JCB Dankort
ACI              
Worldpay  
PayPal Payments Pro              
IATS              
RSM2000          
Paysafe              
Vantiv          
Payflow Pro              
Stripe            
Moneris For Moneris, the card type is derived from the credit card entered
PaySafe (formerly Optimal Payments) For Paysafe, the card type is derived from the credit card entered
RSM2000 – PDD Not based on card: valid UK bank account required
Paysafe – PDD/SEPA Not based on card: valid UK bank account required
PayPal express checkout Uses donor’s PayPal account instead

Other Payment Types Accepted

Gateway EFT ACH Bacs Direct Debit UK (PDD) SEPA iDEAL Sofort Bancontact Apple Pay Google Pay PayPal One Touch
ACI                  
Worldpay                  
PayPal Payments Pro                  
IATS                  
RSM2000 – PDD*                
Paysafe        
Vantiv              
Payflow Pro                
Stripe          
Moneris                    

*Please note: RSM2000 for card payments does not also allow for any direct debit payments. The RSM PDD implementation would be required.

Currencies and Countries Supported

Gateway Currencies Countries
ACI USD only. US, UK
Worldpay Supports a range of major currencies, but these must be setup on the gateway first. US, UK
PaySafe Supports a range of major currencies, but these must be setup on the gateway first. US, UK
Payflow Pro Also supports a range of currencies that must be agreed with the gateway when you setup your account. US, UK, Australia, Canada, France, Hong Kong, Italy, Japan, Singapore, Spain 
PayPal Payments Pro Also supports a range of currencies including USD, GBP, EUR, and CAD, that must be agreed with the gateway when you setup your account. US, UK, Australia, Canada, Ireland
IATS USD, CAD, GBP, EUR or CHF. Choose just one currency to use at gateway setup. US, UK, Czechia, France, Italy, Netherlands, Spain
RSM2000 USD, GBP or EUR. US, UK
Vantiv USD (default), AUD, CAD, CHF, DKK, GBP, HKD, JPY, NOK, NZD, SEK, SGD US, UK
Moneris USD or CAD. US, Canada
RSM2000 – PDD GBP only. UK
Paypal express checkout Uses donor’s PayPal account n/a
Stripe Supports a range of currencies, including USD, GBP, EUR, CAD, AUD, CHF, JPY, and VND, that must be agreed with the gateway when you setup your account. US, UK, Australia, Brazil, Canada, Czechia, France, Germany, Ireland, Italy, Japan, Netherlands, Poland, Spain, Switzerland

Supporter Management Capabilities in Engaging Networks

Gateway Refund Partial Refund Update Recurring Amount Update Card Number (Recurring Gift) Update Card Expiration (Recurring Gift) Update Recurring Charge Date Update Recurring Frequency
ACI      
Worldpay        
PaySafe  
Payflow Pro  
PayPal Payments Pro      
IATS    
RSM2000        
Vantiv

Moneris*

       
RSM2000 – PDD          
Stripe

*Please note: This applies to Moneris Vault only. Gift management including refunds are not supported directly through Engaging Networks for Moneris eSelect Plus. Learn more here.

Additional notes

Worldpay

When you are setting up a Worldpay account, you will also be required to send a screenshot of the donation page and to ask them to whitelist our IP addresses. Your local client support will be able to supply the IP addresses.

RSM2000 PDD

RSM2000 PDD is very different to the other gateways detailed here. No credit card details are collected – just bank account details. They will also ask you to confirm the IP addresses for our servers (contact your client support representative to get these) and have very specific formats and text that you must include on the page. Values they accept for address details are also very restrictive, so validation must be setup. Therefore, be sure to leave plenty of time to set up an RSM PDD page.

Paypal Express Checkout

This type of gateway doesn’t require any credit card details on the page. The supporter is directed off to PayPal when they submit the form. There they login to their PayPal account to make the payment. When they are done, they are returned to the Engaging Networks campaign for your “thank you page” or for an action redirect. PayPal Payments Pro functions as a normal gateway, however.

Moneris

Moneris Canada offers two different gateways: Moneris eSelect and Moneris Vault. They function in similar ways, but have different terms and conditions. Recurring payments are also managed differently.

Test Mode

There is an option when adding a gateway to an account to enable Test Mode. Credentials for a test gateway can be different than the credentials for the live gateway and are usually provided by the gateway. Test credit card numbers can be used with the test gateway and those are provided in the articles for each individual gateway below. All gateways with Test Mode enabled will generate transactions with TEST prepended to the payment type field which can be used to differentiate them from live transactions.

Further reading

Updated on January 10, 2022

Was this article helpful?

Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!
Contact Support