You can use your Account Logs in your Settings to view the audit trails collected from user activity in the account. This is useful for tracking when different people made changes or logged into the account.
Account Logs
In Account Settings > Settings > Account Logs, you can view the audit trails for the account.
You can sort by timestamp, and view the Account User who made the change, the Event that was logged, and the Action that was taken.
You can filter the logs by Users, Event type, and Timeframe.
Click “Export” to download a .csv file of the audit logs. This will include your Client ID, User ID, Name, IP Address, Created On date, Type, Entity Type and ID, and Details.
If the Engaging Networks support team need to log in to access your account, this will appear in the audit trail as an Account Login event type, with “(EN Support)” in the Action description.
Event types
There are various Event Types you can filter for:
| Event Type | Description |
| Update Page | A page-builder page was edited. The Action column will include the name of the page, e.g. ‘Page design for “2019-09 MP action” was updated.’ |
| Account Login | A user logged into the account. The Action column will include the name of the user and their IP address. If Engaging Networks support have to access your account, the audit trail will state “(EN Support)” in the Action column. |
| Account Logout | A user logged out of the account. The Action column will include the name of the user and their IP address. |
| Audit Optin Question | An opt-in question label was updated. |
| Audit Sandbox TOS | Developers only – for Sandbox accounts this reports when a user has agreed to the terms of service. |
| Update Content Ownership | Reports on changes to Account Settings > Content Ownership |
| Update Content Preference |
Reports on changes to Account Settings. Examples:
|
| Update HPC | Reports on changes to Highest Previous Contribution settings. |
| Add Supporter Field | Name of the supporter field that was added. |
| Update Supporter Field | Name of the updated supporter field and the update. |
| Delete Supporter Field | Name of the deleted supporter field. |
| Add Account Email | Shows the email address that was newly added. |
| Update Account Email | Lists the attribute of the account email that was changed and reflects the change. |
| Delete Account Email | Shows the account email address of the deleted account. |
| Add Supporter | Shows the new supporter email address that was added. |
| Delete Supporter | Shows the email address of the deleted supporter. |
| Audit Payment Gateway | Shows the name of the payment gateway that was edited. |
| Add Permission Group | Shows the number of permissions added to the new permission group. |
| Update Permission Group | Shows the number of permissions that were updated in the permission group. |
| Delete Permission Group | Shows the name of the permission group that was deleted. |
| Add Token | Only shows “Token added” – click here for more about API tokens. |
| Update Token | Shows the user associated with the token that was added. |
| Add Account User | Shows the user account that was added. |
| Update Account User | Shows the account user and the update that was made. |
| Delete Account User | Shows the account user that was deleted. |
| Update Domain Authentication | Shows the domain that was updated – click here for more about domain authentication. |
| Validate Domain Authentication | Shows the domain that was validated. |
Page Edit Audit Trails
You can view audit logs in the page edits. Click on your page in Manage Pages so further details open up. The previous 5 audit logs will be previewed, and you can click “View more logs” to see the last 20 logs in the audit trail:
